DHL has reported that during the height of the virus their systems crashed and tracking numbers weren’t getting updated into their system. However, these packages are still arriving (sometimes 2-3 weeks later) even though the tracking won’t update. If you have the patience to wait until your package arrives, we’d greatly appreciate it.
However, if it’s already been too long and you can’t wait, we’ll issue you a full refund! Email firstname.lastname@example.org and one of our customer service agents will assist you right away!